Your Privacy
Last updated: June 2026
Your trust matters to us. This Privacy Policy explains what information we collect, how we use it, and the choices you have. Zawadi is the gifting brand of Brixara (GSTIN: 33BDDPA5227L2ZT), based in Chennai, Tamil Nadu, India. By using our website and services, you agree to the practices described here.
In plain terms: We collect only what we need to design, make, and deliver your gift — and to run our store. We don't sell your personal data, and we treat your photos as private to your order.
Information we collect
We collect information you give us and some that's gathered automatically:
- Contact & order details: name, phone/WhatsApp number, email, billing and shipping address.
- Personalisation content: the photos, names, messages, and design details you upload for your order.
- Payment information: processed securely by our payment gateway. We do not store your full card or banking details on our servers.
- Technical data: basic information like IP address, browser type, and pages visited, collected through cookies and similar tools to help the site work and improve.
How we use your information
- To design, produce, and deliver your personalised order, including sharing your design proof with you.
- To communicate with you about your order, proofs, delivery, and support — mainly via WhatsApp, email, or phone.
- To process payments and issue invoices (we're GST-registered).
- To improve our website, products, and customer experience.
- To send offers or updates, only if you've opted in. You can unsubscribe at any time.
- To meet legal and tax obligations.
Your photos & personalisation content
We treat the photos and details you share as private to your order. We use them only to create your gift and to provide support. We do not publish or use your photos for marketing without your explicit permission. If you'd like us to delete your uploaded files after your order is complete, just ask.
Sharing your information
We share information only where necessary to run our business, never to sell it:
- Couriers & delivery partners — to ship your order (name, address, phone).
- Payment gateway — to process your payment securely.
- Service providers — such as our website host, only as needed to operate the store.
- Legal authorities — if required by law.
We do not sell or rent your personal data to anyone.
Cookies
Our website uses cookies to keep your cart working, remember preferences, and understand how the site is used. You can control or disable cookies in your browser settings, though some features may not work properly without them.
Data security
We take reasonable measures to protect your information, and payments are handled over secure, encrypted connections by our gateway. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Data retention
We keep your information only as long as needed to fulfil your order, provide support, and meet legal, accounting, and tax requirements — after which it is deleted or anonymised.
Your rights
You have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate details.
- Request deletion of your data, subject to legal and accounting obligations.
- Withdraw consent for marketing communications at any time.
To exercise any of these, contact us using the details below and we'll respond as required under applicable law, including India's Digital Personal Data Protection Act, 2023.
Children's privacy
Our store is intended for adults. We do not knowingly collect personal data from children. If you believe a child has provided us information, contact us and we'll remove it.
Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be posted on this page with a revised "last updated" date.
Contact us
For any privacy question or request:
- WhatsApp: +91 93858 12345
- Email: support@zawadi.in
- Support hours: Monday – Saturday, 9 AM – 8 PM
